Collection Agents Jobs in South Africa at Home Choice

Latest Collection Agents Jobs for 2014 are available in South Africa at Home Choice, Cape Town. The Collections Agents are required by the esteemed company, where they will get the best communication skills and experience in telephonic collections.

Collection Agents Jobs in South Africa are especially for those candidates who are willing to work at big company in Cape Town. The Collection Agent Vacancies and Careers have been announced by various companies in South Africa, but it may be your dream job to work at Home Choice, Cape Town.

It is also pertinent to mention here that you will be getting experience at Collection Agency by collecting the funds on telephone. If you become veteran in your field, you may get more better job opportunities and career offers in near future. So you should submit your job application for the Collection Agents Positions available at Home Choice by going through the complete job details and descriptions.

Collection Agents Jobs at Home Choice South Africa

Job Details / Descriptions

Introduction:The ideal candidate for this role will telephonically collect money from customers who have outstanding debt with the Company in order to generate cash flows, minimise bad debts, reduce the risk of write-offs and rehabilitate delinquent customersDescription:

Key Performance Areas

Generate revenue

  • Collect money on profile 0 – 2+ delinquent accounts (60-90 days) within 30 days
  • Obtain “promise to pay” from customers
  • Rehabilitate and educate customers with regards to their payment profile
  • Achieve daily collection targets

Efficiency and productivity

  • Negotiate payments from customers following the call script, within dialler time and meet departmental KPA targets
  • Completion of lost time sheets on a daily basis
  • Adhere to Company systems, processes, policies and procedures
  • Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Customer service

  • Negotiate with customers in a way that does not tarnish the relationship of the customer with HomeChoice
  • Ensure that a polite, friendly, efficient and professional service is provided

Quality standards

  • Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
  • Capture all details of customer liaison and agreements accurately onto the system


Qualifications & Accreditations

  • Grade 12 / Matric or equivalent

Experience & Skills

  • 1 Year collections experience in a Contact Centre
  • Computer literate

Attribute & Behaviours

  • Energetic with positive attitude
  • Excellent telephonic manner
  • Good negotiation and influencing skills
  • Be able to adapt a firm but fair approach with customers regarding payments
  • Resilient and change orientated
  • Deadline driven

How to Apply for Collections Agents Jobs in South Africa

If you comply with the eligibility criteria, qualifications and other requirements provided by Home Choice Company in Cape Town, South Africa, you may Apply Online for Collection Agents Careers or Vacancies available for 2014.

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